A new Digital Enterprise Journal (DEJ) study, The Roadmap to Becoming a Top Performing Organization in Managing IT Operations, finds that top-performing information technology organizations outperform others in large part because they are able to detect performance issues faster, resolve issues faster and create new products faster, at lower cost.
Top-performing organizations can proactively detect 79 percent of performance issues ahead of time while all other organizations are only able to detect 39 percent of performance problems.
The average mean time to incident resolution for TPOs is 38 minutes while it takes five times more time (224 minutes) for all other organizations.
Top performers also can deliver innovative products and services at a faster pace (5.1 times faster release velocity as compared to all other organizations) and do so at a lower cost (4.2 times more end-users supported per IT full-time employees.
And that is where AIOps plays a role, improving pattern recognition and anomaly detection, therefore reducing the amount of time before performance issues are identified and remedied.
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