Just seven percent of the 150 government leaders taking part in the EY 2022 Tech Horizon Survey say their organization has achieved its digital transformation objectives, according to EY. That should not come as a surprise.
Perhaps 70 percent of all digital transformation efforts, big information technology projects or efforts at change in general will fail. So failures in the public sector, which arguably has a harder time quantifying actual outcomes or controlling the inputs to drive change, is arguably at a disadvantage.
At the level of technology, even if cloud computing, analytics, the internet of things and artificial intelligence are the tools used to create digital transformation, they generally are hard to apply in a government setting in a concrete fashion, especially if use of three or four at a time, in concert, is required to produce an outcome.
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