Granted, you’d expect a technology firm to tout the benefits of using the tools it sells. Consider IBM, which highlights its positioning as a hybrid cloud supplier. “Across IBM's IT environment, we're realizing the value of hybrid cloud,” said James Kavanaugh, IBM CFO. “We reduced the average cost of running an application by 90 percent by moving from a legacy data center environment to a hybrid cloud environment running on Red Hat OpenShift.” IBM, of course, owns Red Hat.
“By standardizing global processes and applying AIOps, we are reducing our application portfolio by more than 35 percent,” he adds. “We've automated over 24 million transactions with RPA (robotic process automation), avoiding hundreds of thousands of manual tasks and eliminating the risk of human error.”
IBM also is applying artificial intelligence. “in HR, we now handle 94 percent of our company-wide HR inquiries with our AskHR digital system, speeding up the completion of many HR tasks by up to 75 percent.”
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