Chatbots almost always suck. But large language models and generative AI should vastly improve that experience. Yeah, we know: almost anything would fix something that is so unsatisfying. But generative AI will allow answers to a far-greater range of questions and an improved way of fixing matters automatically.
Not only does generative AI allow indexing a wider range of possible information, it also aids code writing routines. And better code generation should also assist automated responses (and fixes) for stated customer issues.
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